How can we help?

Account and app help

Chapter uses Sign in with Apple. If you cannot access your account, confirm that you are using the same Apple Account you originally used with Chapter, then close and reopen the app and try again.

For help with missing stories, syncing, interviews, narration, or exports, email us with a short description of what happened. Please do not include private story text unless it is necessary for your request.

Delete your Chapter account

1. Open Chapter and go to Settings.
2. Under Account, tap Delete Account.
3. Review the warning, then confirm Delete Account.

Account deletion permanently removes your Chapter account and associated server data, except records we must retain. It does not cancel an App Store subscription.

If you cannot access the app, email us from the address associated with your account and request account deletion. We may need to verify your identity before completing the request.

Manage or cancel a subscription

Chapter subscriptions are billed through Apple. On iPhone or iPad, open Settings, tap your name, choose Subscriptions, select Chapter, then choose the available cancellation option.

You can also manage your App Store subscriptions online. Deleting Chapter or deleting your Chapter account does not cancel your subscription. Billing and refund decisions are handled by Apple.